Terms of Use

Acceptance of Terms of Use

Please read the Terms of Use carefully before you use the Site. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. Welcome to the Site of PoochPost.ie, operated by Pooch Post Ltd. (the “Company”, “we” or “us”). The following terms and conditions (collectively, these “Terms of Use”), govern your access to and use of PoochPost.ie, including without limitation our monthly product and gift service (collectively, the “Services”), and include any content, functionality and services offered on or through PoochPost.ie (the “Site”), whether as a guest or a registered user. “Customer” (“you”) refers to any subscriber of any products offered through Pooch Post Ltd.

By purchasing Pooch Post (the “box of toys, treats and accessories delivered to the subscriber’s door or any product available on PoochPost.ie ) you accept and agree to be bound and abide by these Terms of Use.

By accessing, subscribing to Pooch Post, or using any Pooch Post Ltd. operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.

If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

Online Purchases and Terms of Sale

To subscribe to our monthly subscription you are required to enter personal information. All of this information is subject to our Privacy Policy.

Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorised to accept these Terms of Use on such entity’s behalf.

Registration: You are required to create an account in order to purchase from our Site.

Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

Subscription Renewal: By signing up to a Pooch Post subscription you understand and agree that you will be automatically billed after your current subscription of 1, 3, 6 or 12 months expires. You understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next billing date.

Cancellation: You may cancel your subscription by logging into your account on the Pooch Post website at any time. This does not initiate any kind of refund if you fail to cancel before the billing date of the 4th.

Pooch Post is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company do not accept responsibility to cancel your account on your behalf. Cancellation must be completed before the next billing date.

You must cancel your subscripton by the 3rd of the month to avoid being billed on the 4th of the month. IF YOU DO NOT CANCEL PRIOR TO THE THIRD DAY OF A CALENDAR MONTH, YOU WILL BE CHARGED FOR THAT MONTH’S SHIPMENT ON THE 4th AND YOU WILL RECEIVE POOCH POST. All cancellation requests received after the 3rd of a calendar month will apply to the following calendar month.

Billing & Payment Failure: For ease of use, if your credit card expires, users will be prompted to enter new credit card details in your account settings. Should your payment fail, our system will make 4 attempts from the billing date of the 4th of the month, a second attempt will be made on the 7th, a third on the 10th followed by a final attempt on the 11th of the month ahead of shipping preparation. If the final attempt for payment fails your account is automatically cancelled.

Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments PayPal, Inc. and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.

Shipping: Our listed prices include shipping fees and VAT unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms. Please allow 5-8 days for delivery.

Loss of Goods: Our ‘Picking & Shipping’ delivery company is responsible for the delivery of all goods ordered. Please contact us at woof@poochpost.ie if your Pooch Post has not arrived and a tracking number will be issued.

Return / Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a no-returns, no-exchange and no refunds policy, by subscribing you agree to these terms. Please refer to our FAQ page, or you can contact customer service by email at woof@poochpost.ie. If agreed by us, that you are unhappy with anything you purchase, you then agree to cover the cost of returning the goods.

Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime.

Pricing/Errors: Prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account/PayPal account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error.

Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.

Warranty: You are responsible for deciding if the products you receive are suitable for your dog (including allergies, choking, and all other hazards). You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by Pooch Post Ltd. We will not offer any compensation under any circumstance.

Site and Contents Ownership

The Site is owned by Pooch Post Ltd.. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“Pooch Post Ltd. Content”), is owned by Pooch Post Ltd., its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.

Use of the Site

The Site and Pooch Post Ltd. Content are intended for customers of Pooch Post Ltd. You may not use the Site or for any purpose not related to your business with Pooch Post Ltd.. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Pooch Post Ltd.; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any Pooch Post Ltd. product or service if you are not authorised to do so; (d) modifying any part of the Site or Pooch Post Ltd. Content; (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from Pooch Post Ltd.; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.

Trademarks

All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of Pooch Post Ltd. and its suppliers or licensers, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.

Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that Pooch Post Ltd. shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.

Interactive Services or Areas

By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material (“User Content”) that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;

Registration Data and Account Security

By using the Site or subscribing to Pooch Post, you agree to: (a) provide accurate information about you on the Site (“Registration Data”); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.

Indemnification

You agree to defend, indemnify and hold harmless Pooch Post Ltd., its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) issues arising out of or related to anything connected to the contents of your Pooch Post.

You also agree to defend, indemnify and hold harmless Pooch Post Ltd., its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Pooch Post Ltd. Content, or your violation of any rights of another.

Disclaimer

Pooch Post Ltd. will not be liable for any damages of any kind arising from contents contained within your Pooch Post (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any animal or person). Children, animals & dogs must be monitored at all times when using our toys and treats and should always be supervised. Our treats,toys and accessories are only intended for the animal size for which the product is subscribed for. Our products aren’t suitable for humans, including children, other animals and other dogs. You accept responsibility to keep the contents away from all of the above.

You, not Pooch Post Ltd., assume the entire cost of all necessary veterinary bills, medical bills, or any arising legal fees or bills whatsoever due to your subscription to Pooch Post Ltd. And our services including our products and Pooch Post.

Pooch Post Ltd. will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.

Limitation of Liability

In no event shall Pooch Post Ltd., its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, Pooch Post Ltd. Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Pooch Post Ltd.’s records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Pooch Post Ltd. for that calendar month in question.

Irish law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the Irish courts.

Termination

Pooch Post Ltd. reserve the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.

Changes to Site Terms

Pooch Post Ltd. reserve the right to change any of the terms and conditions contained in the Terms of Use or any policy or guideline of the Site, at any time and in its sole discretion. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes will constitute your acceptance of such changes. We encourage you to review the Site Terms regularly.